Last Updated: 21 May, 2022

At Flooring Trade Ltd we are committed to protecting the privacy and security of our customers and website visitors. This policy explains how we collect, use, and protect your personal data when you visit our website (https://flooringtrade.co.uk) or purchase flooring products and supplies from us.

1. Who We Are

Flooring Trade Ltd is a company based in London, specialising in the retail and distribution of wooden floors, laminate, LVT, and flooring accessories. For the purpose of data protection laws, we are the Data Controller.

• Company Name: Flooring Trade Ltd

• Website: https://flooringtrade.co.uk

• Email: info@flooringtrade.co.uk

• Phone: 020 3883 8040

2. The Information We Collect

We collect information to provide you with the best flooring products and a seamless shopping experience:

• Identity Data: Name, title, and business name.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Payment card details are processed securely via our payment gateways; we do not store full card numbers.

• Transaction Data: Details about products you have purchased and payments made.

• Technical Data: IP address, login data, browser type, and time zone setting (collected automatically via cookies).

3. Trade Accounts & Credit Checks

As a specialist supplier to the flooring trade, we offer professional accounts. If you apply for a trade credit account, we may use the information you provide to perform identity and CCJ checks and verification via third-party agencies. This is necessary to assess your creditworthiness and prevent fraud before entering into a contract with you.

4. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we use it to:

• Fulfill Orders: To process your purchase, arrange delivery, and manage payments.

• Customer Support: To respond to your enquiries regarding wood flooring, tools, or supplies.

• Marketing: If you opt-in, we may send you updates on new flooring ranges or trade promotions.

5. Data Security

The security of your data is our priority. Our website uses SSL (Secure Sockets Layer) encryption to ensure that all personal information and payment transactions transmitted through our online store are protected. We limit access to your personal data to those employees and partners who have a business need to know.

6. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users.

• Essential Cookies: Required for the operation of our website (e.g., keeping items in your shopping basket).

• Analytical Cookies: Allow us to recognise and count the number of visitors and see how they move around the site.

7. Data Retention: How Long We Keep Your Information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law, we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and UK accounting purposes.

8. Your Legal Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you.

• Correction: Ask us to fix any inaccurate information.

• Erasure: Ask us to delete your data.

• Object/Restrict: Object to our processing of your data for marketing.

9. Complaints

If you have a concern about how we handle your data, please contact us directly at info@flooringtrade.co.uk so we can resolve the matter. You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our team via the email or phone number listed above.